POLICIES & RETURNS
Our customers (yep, you!) are the most important part of our business and we’ll do what we can to make your order a fun & pleasant experience! If there’s any way we can improve our service to you, please contact us directly.
Standard orders are typically processed and shipped between 2-3 business days; custom orders ship 2-3 weeks from proof approval depending on printing method.
SHIPPING & RETURNS
Items are usually shipped via USPS or UPS Ground. Expedited shipping options are available.
A note to international buyers: Any duties and/or taxes are to be paid by buyer. Fine Day Press is not responsible for any duty charges.
For all wedding invitation orders, we include insurance to protect the delivery of your package. Please visit our FAQ page for more additional information on wedding invitations.
Returns are not accepted on invitations or custom orders. Custom orders canceled anytime before proof approval will be processed for a 50% cancellation fee. Custom orders that have been proofed and approved cannot be canceled.
If for any reason you are not satisfied please contact us within 5 business days after receiving the item. You’ll get a full refund if the item is sent back unused and in original condition. Return shipping is your responsibility. Fine Day Press is not responsible for lost or damaged packaging.
New York State residents are required to pay 8% sales tax on all purchases.
• Order confirmation will be sent upon receipt of order
• All first-time orders must be prepaid with a credit card
• 30 day terms are available for existing customers
• Late payments will incur a fee of 15% per month
• Buyer is responsible for all shipping costs
• We ship with USPS, FedEx or UPS
All of the designs on our website are copyright-protected. Please contact us directly for image use.
PRIVACY & SECURITY
We never, ever share any of your information with outside companies or third parties. Transactions on our site are secure and your credit card information is never stored.